BD Training Needs Analysis

At Corndel we pride ourselves on:

• Being trusted by the largest business in the UK to train their people.
• Taking a straightforward approach which minimises disruption to operational delivery.
• Delivering impact through tailored programmes which deliver improved individual behaviours, team productivity and financial results.
• Being agile around the needs of each customer while meeting Government compliance requirements.
Equipping our own people with the right skills to carry out their role to the best of their abilities, is critical to the delivery of all five of our KPI's and ultimately, the growth of Corndel.
The Training Needs Analysis (TNA) will help us to identify the training and development needs across the business development team, focussing on the factors that lead to eﬀective performance, develop you as a person and help you to be the best that you can.
Privacy Policy*
How will we use the information about you?
We only collect what is needed for the purpose of the TNA. This information helps us to tailor our support and training programmes. Your information is stored securely and fully deleted from our systems once we have analysed the results of this TNA. We will not use or share your personal information for marketing purposes.

You will not be followed up regarding any of your answers.

Lawful basis for processing your data
In order to process data in line with the provisions of the GDPR, we require a lawful basis for processing your data. We rely on the lawful basis of ‘consent’. We are legally able to collect and process your data provided we have been given clear consent by you to do so for the previously discussed purposes. Any consent must be freely given and you have the right to withdraw consent at any time, at which point we would be required to remove your personal data.

Sharing your personal data
We may need to share your personal data with our employees. We would also use your personal data in any legal proceedings. We are required by law to disclose your personal data to law enforcement agencies in connection with any investigation to prevent unlawful activity. We will never disclose your personal data to any third parties for the purposes of marketing, nor will we transfer the information to another country.

Access to your information, correction and deletion
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all your personal information, please email or write to us at the address below. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

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By ticking this box, I explicitly consent for my personal data to be processed by Corndel Limited.

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Name*
First Last
Your email address*
Who is your line manager?*

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Statuatory Training - Core Requirement
To what extent do the following statements about statutory training apply to you?
I understand my personal responsibilities under the General Data Protection Regulation (GDPR) & Data Protection legislation*
1 (Not at all) 2 3 (Partially) 4 5 (Fully)
I know how to keep myself safe from cyber-related risks.*
1 (Not at all) 2 3 (Partially) 4 5 (Fully)
I understand my responsibilities under Equality, Diversity & Inclusion legislation.*
1 (Not at all) 2 3 (Partially) 4 5 (Fully)
I know how to identify a safeguarding/prevent issue.*
1 (Not at all) 2 3 (Partially) 4 5 (Fully)
I know how to escalate a safeguarding/prevent issue.*
1 (Not at all) 2 3 (Partially) 4 5 (Fully)
Please provide as much detail as possible about any areas of development you have identified in this section

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Technology - Core Requirement

Considering your role, and reﬂecting on your current knowledge and skills, how conﬁdent are you that you are using each of the below software programmes eﬀectively?
Microsoft Outlook
1 (Not at all) 2 3 (Somewhat) 4 5 (Very)
Microsoft Word
1 (Not at all) 2 3 (Somewhat) 4 5 (Very)
Microsoft Excel
1 (Not at all) 2 3 (Somewhat) 4 5 (Very)
Microsoft PowerPoint
1 (Not at all) 2 3 (Somewhat) 4 5 (Very)
Microsoft Forms*
1 (Not at all) 2 3 (Somewhat) 4 5 (Very)
Microsoft Teams*
1 (Not at all) 2 3 (Somewhat) 4 5 (Very)
Microsoft Nutshell*
1 (Not at all) 2 3 (Somewhat) 4 5 (Very)
LinkedIn*
1 (Not at all) 2 3 (Somewhat) 4 5 (Very)
Are there any additional software packages that you use/would like to learn how to use that would support you in your role?*
- Yes
- No
Sharepoint
Are you able to access Sharepoint?*
- Yes
- No
Are you able to upload documentation to SharePoint?*
- Yes
- No
Are you able to locate the necessary documents, policies, procedures and other data and information that you require to carry out your role eﬀectively?*
- Never
- Sometimes
- Always
Is there any training on the use of SharePoint which would help you to work more efficiently?*
- Yes
- No
Please specify the SharePoint training you require
Please provide as much detail as possible about any areas of development you have identified in this section

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Sales and Account Management – Core requirement
Product Knowledge

To what extent are you confident selling the following programmes to customers?
The Corndel Level 3 Diploma in Management*
1 (Not at all) 2 3 (Somewhat) 4 5 (Very)
The Corndel Level 5 Diploma in Leadership & Management*
1 (Not at all) 2 3 (Somewhat) 4 5 (Very)
The Corndel Level 4 Diploma in Project Management*
1 (Not at all) 2 3 (Somewhat) 4 5 (Very)
The Corndel Level 3 Diploma in Data Essentials*
1 (Not at all) 2 3 (Somewhat) 4 5 (Very)
The Corndel Level 4 Diploma in Data Analytics*
1 (Not at all) 2 3 (Somewhat) 4 5 (Very)
The Corndel Level 4 Diploma in Software Engineering*
1 (Not at all) 2 3 (Somewhat) 4 5 (Very)
The Corndel Level 4 DevOps Engineer Diploma*
1 (Not at all) 2 3 (Somewhat) 4 5 (Very)
Please provide as much detail as possible about any areas of development you have identified in this section

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ESFA Requirements
To what extent do the following statements about the ESFA apply to you?
I understand the enrolment and induction processes and my responsibilities associated with both of these.*
1 (Not at all) 2 3 (Somewhat) 4 5 (Fully)
I know the process for Skills for Business and what is required from learners for this.*
1 (Not at all) 2 3 (Somewhat) 4 5 (Fully)
I know what the eligibility criteria are for each of our programmes and I am confident about discussing these with customers and learners.*
1 (Not at all) 2 3 (Somewhat) 4 5 (Fully)
I know how and why Corndel assesses need for learning (Lumus/Skills Scans) for each of our programmes and I am confident about discussing these with customers and learners.*
1 (Not at all) 2 3 (Somewhat) 4 5 (Fully)
I know what the End Point Assessment process is for each of our programmes and I am confident about explaining these to customers and learners.*
1 (Not at all) 2 3 (Somewhat) 4 5 (Fully)
Please provide as much detail as possible about any areas of development you have identified in this section

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Account Management
Considering your role, how conﬁdent are you that you are using each of the below skills and knowledge areas eﬀectively to maximise sales?
Customer focus/customer service skills.*
1 (Not at all) 2 3 (Somewhat) 4 5 (Very)
Knowledge of Account Management responsibilities between operations and sales teams.*
1 (Not at all) 2 3 (Somewhat) 4 5 (Very)
Knowledge of Customer Tiers and how we work with them differently.*
1 (Not at all) 2 3 (Somewhat) 4 5 (Very)
Knowledge of the new client/cohort handover process to operations.*
1 (Not at all) 2 3 (Somewhat) 4 5 (Very)
Understanding of how we use Progress Reports and RAG ratings.*
1 (Not at all) 2 3 (Somewhat) 4 5 (Very)
Information about learner feedback.*
1 (Not at all) 2 3 (Somewhat) 4 5 (Very)
Knowledge of the Learner Transfer Process.*
1 (Not at all) 2 3 (Somewhat) 4 5 (Very)
Understanding of how Account Plans are used.*
1 (Not at all) 2 3 (Somewhat) 4 5 (Very)
Please provide as much detail as possible about any areas of development you have identified in this section

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Sales
Considering your role, how conﬁdent are you that you are using each of the below skills and knowledge areas eﬀectively to maximise sales?
Knowledge about how to approach a new sale/generate new leads*
1 (Not at all) 2 3 (Somewhat) 4 5 (Very)
Knowledge of Corndel’s unique selling points*
1 (Not at all) 2 3 (Somewhat) 4 5 (Very)
Skills in creating professional sales presentations – visual, branding*
1 (Not at all) 2 3 (Somewhat) 4 5 (Very)
Presentation skills - verbal*
1 (Not at all) 2 3 (Somewhat) 4 5 (Very)
Communication skills – written (e.g. email)*
1 (Not at all) 2 3 (Somewhat) 4 5 (Very)
Communication skills - verbal*
1 (Not at all) 2 3 (Somewhat) 4 5 (Very)
Active listening skills*
1 (Not at all) 2 3 (Somewhat) 4 5 (Very)
Emotional intelligence*
1 (Not at all) 2 3 (Somewhat) 4 5 (Very)
Ability to identify growth opportunities with customers*
1 (Not at all) 2 3 (Somewhat) 4 5 (Very)
Knowledge about how to navigate a customer’s business structure*
1 (Not at all) 2 3 (Somewhat) 4 5 (Very)
Understanding about how to engage different stakeholders in a customer business*
1 (Not at all) 2 3 (Somewhat) 4 5 (Very)
Skills in presenting a business case/cost-benefit to a customer to sell our programmes*
1 (Not at all) 2 3 (Somewhat) 4 5 (Very)
Negotiation skills*
1 (Not at all) 2 3 (Somewhat) 4 5 (Very)
Upselling skills*
1 (Not at all) 2 3 (Somewhat) 4 5 (Very)
Assertiveness*
1 (Not at all) 2 3 (Somewhat) 4 5 (Very)
Objection handling*
1 (Not at all) 2 3 (Somewhat) 4 5 (Very)
Please provide as much detail as possible about any areas of development you have identified in this section

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General

Considering your role, how conﬁdent are you that you are using each of the below skills and knowledge areas eﬀectively to maximise sales?
Time management*
1 (Not at all) 2 3 (Somewhat) 4 5 (Very)
Planning medium to long term activities*
1 (Not at all) 2 3 (Somewhat) 4 5 (Very)
Knowledge about how we manage confidence levels for leads on Nutshell*
1 (Not at all) 2 3 (Somewhat) 4 5 (Very)
Ability to managing up and influence the way we do things when I see room for improvement*
1 (Not at all) 2 3 (Somewhat) 4 5 (Very)
Ability to lead effective meetings*
1 (Not at all) 2 3 (Somewhat) 4 5 (Very)
Please provide as much detail as possible about any areas of development you have identified in this section

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Leadership - Advanced

This section is most relevant to team members who have, or who are about to take on, line management responsibility. However, we ask that you all respond so that we can review development needs across the team and build this into your medium-to-long term development plans if it is not immediately relevant.
How conﬁdent are you that that, in a line management role, you could effectively use each of the below skills and knowledge areas eﬀectively to optimise your team members’ performance?
Understanding of learning styles to develop individuals*
1 (Not at all) 2 3 (Somewhat) 4 5 (Very)
Coaching and mentoring skills*
1 (Not at all) 2 3 (Somewhat) 4 5 (Very)
Ability to set and monitor SMART Objectives*
1 (Not at all) 2 3 (Somewhat) 4 5 (Very)
Ability to give and receive feedback to improve performance/behaviours*
1 (Not at all) 2 3 (Somewhat) 4 5 (Very)
Ability to hold difficult conversations*
1 (Not at all) 2 3 (Somewhat) 4 5 (Very)
Knowledge of good performance management process*
1 (Not at all) 2 3 (Somewhat) 4 5 (Very)
Delegation skills*
1 (Not at all) 2 3 (Somewhat) 4 5 (Very)
Knowledge of the recruitment process*
1 (Not at all) 2 3 (Somewhat) 4 5 (Very)
Please provide as much detail as possible about any areas of development you have identified in this section

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Signature*
Date of signing*
DD slash MM slash YYYY

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020 8102 9040

info@corndel.com

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