Corndel Client Experience Survey

Thank you for taking the time to provide feedback. Your responses will help us improve our service. This survey should take about 10-15 minutes to complete. Please answer all questions based on your experiences with Corndel.

Name*

Company*

1. Overall Experience

1.1 How would you rate your overall experience working with Corndel?*

1 star = a poor experience, 5 stars = an excellent experience)

2. Account Management

2.1 How would you rate the service provided by your Corndel Account Manager?*

(1 star = a poor service, 5 stars = an excellent service)

2.2 How would you rate your Account Manager's understanding and alignment of Corndel’s training solutions with your business strategy?*

(1 star = poor , 5 stars = excellent)

2.3 How could we improve our Account Management service? (Please specify areas such as communication, responsiveness, information sessions etc.)*

3. Enrolment

3.1 How would you rate your experience of promoting apprenticeship programmes to employees prior to enrolment by Corndel?*

(1 star = a poor experience, 5 stars = an excellent experience)

3.2 What improvements would you suggest for the process of promoting these programmes?*

3.3 How would you rate the enrolment process for learners from application to programme start?*

(1 star = a poor/unclear process, 5 stars = an excellent/straight-forward process)

3.4 What improvements would you suggest for the enrolment process?*

4. Training Quality and Delivery

4.1 How would you rate the quality of training delivered by Corndel?*

(1 star = poor , 5 stars = excellent)

Please share any feedback with us

4.2 How would you rate the knowledge and expertise of Corndel’s Professional Development Experts?*

(1 star = poor , 5 stars = excellent)

Please share any feedback with us

4.3 How would you rate the quality of Corndel’s programme content and materials?*

(1 star = poor , 5 stars = excellent)

Please share any feedback with us

4.4 What are your preferences for your workshops delivered as part of Corndel programmes?*

Virtual

In-person

Hybrid

4.5 Please explain your preference for the training format*

5. Learner Progress

5.1 How satisfied are you with the reports on learner progress you receive from Corndel?*

(1 star = not at all satisfied, 5 star = extremely satisfied)

5.2 How could we improve these reports?*

5.3 How satisfied are you with the engagement with the Corndel team regarding the progress of your learners?*

(1 star = not at all satisfied, 5 star = extremely satisfied)

5.4 How could we improve this engagement?*

5.5 If you've had experience with Corndel's issue resolution process, how satisfied are you? (if not applicable please leave blank)

1 star = not at all satisfied, 5 star = extremely satisfied)

6. Your Apprenticeship Programme

6.1 What percentage of your apprenticeship levy has been utilised in the last 12 months?*

6.2 How do you expect your apprenticeship programmes from all providers to evolve in the next 12 months?*

Grow

Stay the same

Decline

6.3 How do you expect your apprenticeship programmes from Corndel to evolve in the next 12 months?*

Grow

Stay the same

Decline